How To: Recipients Not Receiving Texts
Possible reasons. Configuration issues. Incorrect phone number. Territory rules don’t match who they think should be matched. Recipient is not in the correct territory. System issues. Recipient has b…
Updated
by Joshua Ridge
Possible reasons
Configuration issues
- Incorrect phone number
- Territory rules don’t match who they think should be matched
- Recipient is not in the correct territory
System issues
- Recipient has blocked the number(s)
- Recipient has replied STOP to the number(s)
Solutions
Unblock numbers
- 3365609977
- 3365609797
Sent START to numbers
- 3365609977
- 3365609797
How did we do?
How To: Territory Zip Code Mapping
