How To: Recipients Not Receiving Notifications

Recipients Not Receiving Notifications

Possible reasons

Notifications disabled

On the Recipients page, there is a toggle that enables/disables all notifications

The toggle is named Notify Recipients When Visitor is Scanned

Configuration issues

• Incorrect phone number
• Territory rules don’t match who they think should be matched
• Recipient is not in the correct territory

System issues

• Recipient has blocked the number(s)
• Recipient has replied STOP to the number(s)

Solutions

Unblock numbers

• 3365609977
• 3365609797

Sent START to numbers

• 3365609977
• 3365609797